Appointments

We appreciate your patience as we continue to be extremely busy.  Appointments can be requested by phone or online.  Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.  If you are experiencing a mental health crisis call 111 and choose option 2.

To improve access for our Patients we ask that all appointment requests are now made through our 'Contact us online' portal (below).  This will enable our team to ensure patients get to speak to the correct clinician in an appropriate timescale.

Once the morning appointment requests have been triaged by our Duty Doctor patients will either be allocated an Urgent, Routine or another appropriate appointment.  Urgent appointments will be arranged for the same/next day, Routine appointments will be pre-booked on a future date

If for any reason you are unable to access/use the 'Contact us online' portal please speak to our Reception Team on 0208 504 0122 so they can assist you.

• We will ask questions to get you the care you require
• Please continue to treat our practice staff with courtesy and kindness
• We will arrange an appointment for you with the most appropriate Clinician, this includes evenings and weekends
• Alongside our GP's we have Nurses, a paramedic, Pharmacists, a healthcare professional, a physiotherapist, a Dietitian and a Social Prescriber 
• We ask that you arrive early for pre-booked appointments and use the self-check-in screen
• We also understand that people have busy lives, so if you can't make a pre-booked appointment, please let reception know so we can offer it to another Patient 
• Please only continue to wear a face mask if you have a cough or fever when you visit the Surgery
• For non-urgent queries please contact outside of our busiest times (these are 8am-10am & 2pm-4pm)

Contact us Online for appointment requests

Community Pharmacists Consultations

• Visit the NHS website–
• For advice and information on how to look after yourself and your family. It covers thousands of illnesses and conditions:  nhs.uk

• Visit a pharmacist–
• for expert advice and low-cost medicines to ease your symptoms and help treat your condition. Pharmacists are trained to spot worrying symptoms that require urgent medical help. Every area has a late opening pharmacy and most have consulting rooms where you can ask for advice in private. Go to nhs.uk to find your nearest open pharmacist.

• Visit 111.nhs.ukor call 111 –
• For free, round the clock help when your GP is closed, when it’s an urgent but not a life-threatening 999 situation, or if you are unsure where to go to get the right help for your medical condition. You can telephone 111 to get straight through to mental health advice.